Privacy Policy

Estúdio Sintonize ("Estúdio Sintonize", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and disclose information when you use our site or services. By using our online platform, you agree to the terms of this policy.

Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Identification Information: Information such as your name, postal address, email address, phone number, and date of birth. This is typically collected when you register for an account, book a service, make a purchase, or contact us.
• Payment Information: Details necessary to process payments, such as credit card numbers and billing addresses. This information is securely processed and typically not stored on our servers after the transaction is complete.
• Service-Related Information: Information related to the services you use or inquire about, including studio booking details, project specifics for recording, mixing, or video production, lesson schedules, and equipment rental or purchase history.
• Content Information: Any audio, video, or other content you provide to us in connection with the services, such as recordings, project files, or voice-over scripts.
• Website Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand how our services are used and improve your experience.
• Communication Information: Records of your communications with us, including emails, messages, and other forms of correspondence.

How We Collect Information

We collect information in several ways:

• Directly from you: When you provide it to us through our site, during service bookings, purchases, inquiries, or communications.
• Automatically: As you navigate through our site, we may use cookies and other tracking technologies to collect usage data.
• From third parties: We may receive information from third-party service providers who assist us in operating our business, such as payment processors or analytics providers.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and deliver the services you request, including studio recording, audio production, video services, equipment sales/rentals, and lessons.
• To process transactions and manage your orders and bookings.
• To communicate with you about your account, services, transactions, and respond to your inquiries.
• To improve, maintain, and personalize our online platform and services.
• To detect, prevent, and address technical issues, security incidents, and fraud.
• To send you promotional communications or newsletters if you have opted to receive them, regarding new services, special offers, or events (you can unsubscribe at any time).
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing (as per GDPR and similar laws)

We process personal data based on the following legal grounds:

• Performance of a contract: When processing is necessary to fulfill our obligations under a contract with you (e.g., providing a booked service, processing a purchase).
• Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, marketing, fraud prevention).
• Consent: When we have obtained your explicit consent to process your data for a specific purpose (e.g., sending marketing communications).
• Legal obligation: When processing is necessary to comply with a legal obligation.

How We Share Your Information

We may share your information with third parties under specific circumstances:

• Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer support. These parties are required to protect your information and use it only for the purposes for which it was provided.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable laws (such as the GDPR or LGPD), you may have certain rights regarding your personal data, including:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the physical address provided below.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and manage our online services. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Links

Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by mail:

Estúdio Sintonize
1258 Avenida Brigadeiro Faria Lima
Suite 901
São Paulo, São Paulo
01451-001
Brazil